Self Assessment customers urged to use online guidance as top 5 calls to helpline revealed
- HMRC reveals the most common calls to its Self Assessment helpline, all of which can be answered quickly online
- Customers can access help online to register for Self Assessment or tell HMRC they no longer need to complete a tax return
- Anyone new to Self Assessment can register using the quick and easy tool on GOV.UK
HM Revenue and Customs (HMRC) reveals the top 5 reasons why people are calling the Self Assessment helpline and reminds them that they can self-serve to quickly access the information online.
Currently, the most common reason for speaking to an HMRC advisor is about coming out of Self Assessment. Customers don’t need to call HMRC and can instead visit GOV.UK to check if they need to send a Self Assessment tax return. If they no longer need to send one, they can use the online service to tell HMRC without the need to speak to an advisor.
The 5 most common reasons for calling the helpline are:
- I no longer need to complete a Self Assessment tax return
- I need to register for Self Assessment
- Can you tell me if I still have to complete a tax return?
- What’s happening with my Self Assessment registration?
- What’s happening with my Self Assessment repayment?
More than 12 million taxpayers are due to complete Self Assessment for the 2023 to 2024 tax year and pay any tax owed by the 31 January 2025 deadline. HMRC’s Self Assessment helpline and webchat services are available for those who need them but there is lots of help available online.